For most people, the answer to that question would be the slot machines. They're practically synonymous with casinos, after all. That is why Encore had such a disaster on their hands at the outset of this past weekend. On Friday night a number of slot machines malfunctioned and shut down entirely after an unknown error, per Boston 25 News. According to Wynn Resorts, the group that operates Encore Boston Harbor, the reason for this unexpected outage was a 'computer issue.' Encore Las Vegas has 72,000 square feet of casino floor space with over 850 slot machines, 110 table games, a sport and race book, poker room, and a luxury hotel with spa. Located next to Wynn Las Vegas and sharing services and a common walkway, the $2.3 billion resort opened in December 2008.
© Viewer Photo Encore Boston Harbor Casino Slot Machine FailureOn a busy Friday night during school vacation week, the slot machines inside Encore Boston Harbor casino experienced a sudden failure according to customers.
Multiple people inside the casino contacted WCVB saying the slot machines suddenly shut down, giving a message to 'call attendant.'
Sign up for our NewslettersThe casino has approximately 2,800 slot machines scattered across the sprawling casino, offering video slots, poker and electronic table games.
'We experienced a brief system outage with our slot ticketing system in which we reverted to hand-paid jackpots,' Encore Boston Harbor said in a statement. 'The issue has been resolved and we are paying all winners.'
Customers reported some slot machines began to come back online around 9:30 p.m. Friday.
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Encore casino cheating allegations
Encore Boston Harbor Casino is accused of cheating patrons in the games of blackjack and slots. The newly opened casino is named in a lawsuit filed by A. Richard Schuster of New York.
The plaintiff claims the casino is using odds tilted in its favor rather than what is required under Massachusetts state law.
Schuster is seeking statutory and actual damages along with triple damages, plus fees and the cost of his attorney. The goal is to stop the casino from engaging in the alleged conduct.
Blackjack odds violate rules
The lawsuit holds that the casino’s 6 to 5 blackjack games offered are violating gaming rules to maximize the facilities’ advantage in excess of what is allowed by law.
In Massachusetts, the state allows the 6 to 5 payout blackjack games at casinos, but only if certain conditions are met. Schuster has accused the Encore Boston Harbor of breaking regulation conditions because it combines the 6 to 5 rules with traditional blackjack rules that favor the casino.
The lawsuit also states that lower-payout games require one or two decks. Traditionally, the games would have six to eight decks. Allegedly, Encore does not use single- or two-deck shoes at some of its blackjack tables.
According to Schuster’s lawsuit, with the blackjack odds being shifted, the casino could be taking as much as $85,000 (£68,518.78) each day from consumers.
The plaintiff’s attorney Joshua Garick feels the casino set such payouts to intentionally make more money off its players.
Slot game issues
Schuster also maintains that Encore is not refunding the proper amounts to slot players. The machines used for ticket redemption of slot wins are paying out whole dollar amounts without change. Allegedly, the machines do not provide instruction on how to obtain the balance.
The casino is being accused of keeping the unredeemed change, profiting from this action.
Encore Response
The accusations have been denied by Encore Boston Harbor. They claim the casino is following state regulations for blackjack payouts and for the redemption of slot machine tickets. According to a spokeswoman for the casino, the operational procedures of the casino have been approved by the commission.
The Massachusetts Gaming Commission is aware of the lawsuit and has started to review the content of the filing.